Refund policy

Return & Refund Policy

Last updated: January 2026

At Arvene, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns

We offer a 30-day return window, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • It must be returned in its original packaging

  • Proof of purchase is required

To start a return, contact us at arveneshop@use.startmail.com.
Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide instructions on how and where to send your item.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at arveneshop@use.startmail.com so we can resolve the issue.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards

  • Final sale items

  • Items marked as non-returnable at checkout

  • Personalized or custom products (if applicable)

If you’re unsure whether your item qualifies, please contact us before submitting a return request.

Exchanges

We do not offer direct exchanges.
To receive a different item, return the original product (if eligible) and place a new order once the return is approved.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must meet the same condition requirements listed above.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing time is up to 10 business days

  • Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at arveneshop@use.startmail.com.

Contact

For all return or refund inquiries, contact us at:
arveneshop@use.startmail.com