Shipping policy

Shipping Policy

Last updated: January 2026

Thank you for shopping with Arvene. Please review the information below regarding order processing, shipping times, and important details related to customized products.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Some products are made to order and begin production shortly after an order is placed. Because of this, changes or cancellations may not be possible once production has started.

If you need to request a change to your order (such as a customization detail), please contact us as soon as possible at arveneshop@use.startmail.com.

Requests received after production has started may not be eligible for modification or cancellation.

Customized & Print-On-Demand Products

Many of our products are customized or printed on demand based on the information provided at checkout.

Please note:

  • Customized products cannot be changed once production has begun

  • We are not able to accept cancellations or refunds due to:

    • Misspellings or incorrect text submitted by the customer

    • Design choices approved at checkout

    • Personal preference after production (“I don’t like the name/text I entered”)

Customers are responsible for reviewing all customization details carefully before completing their order.

Shipping Times

We offer worldwide shipping.

Estimated delivery time after dispatch:

  • 10–15 business days (worldwide)

Shipping times are estimates and may vary depending on destination, customs processing, and local carrier operations.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Delays

Delivery delays may occur due to:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • High seasonal demand

While these factors are outside our control, we will assist you in tracking your shipment whenever possible.

Incorrect Address Information

Please ensure your shipping address is accurate at checkout.

Arvene is not responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.

If you notice an error, contact us immediately at arveneshop@use.startmail.com.

Lost or Missing Packages

If your order has not arrived within the estimated delivery window, please contact us at arveneshop@use.startmail.com so we can assist you.

Contact Information

For shipping or order questions, contact us at:

Arvene
📧 arveneshop@use.startmail.com